FAQs

  • How do I care for my jewelry?

    To keep your piece looking its best, avoid water, perfumes, and harsh chemicals. Clean gently with a soft cloth.

  • Can I track my order?

    Yes, once your order ships, you’ll receive a tracking number via email.

  • Do you do custom pieces?

    Yes! You can submit a request through the form under the “About” tab in the menu.

  • Do you ship internationally?

    Absolutely! We can ship worldwide.

  • Are all the strings used from famous artists?

    We source our strings from both artists and guitar stores. We can’t always verify the exact origin, but if you’d like strings from a specific artist, let us know, and we’ll do our best to arrange it.

  • Do you have a physical location?

    Not at the moment, but our pieces will soon be available in partner stores. Check the “Locations” page for details.

  • What payment methods do you accept?

    We accept all major credit/debit cards, PayPal, and other common payment options at checkout.

  • How long does shipping take?

    Domestic orders usually arrive within 3–7 business days, and international orders can take 7–21 business days, depending on your location.